πŸ“š Self-Service Support

Help Center

Find answers to common questions or contact our support team

General Questions

What is PushNask AI?
PushNask AI is a decision intelligence platform that uses Multi-Criteria Decision Analysis (MCDA) to generate personalized reports across four domains: Career (AI risk scores), Travel (cost-of-living & visa), Education (skill gaps), and Entrepreneurship (market vitality).
How long does it take to get a report?
Report generation typically takes 2-5 minutes after you submit your profile. You'll receive an email notification when your report is ready. You can also track progress in real-time in the app.
Is my data secure?
Yes. We use 256-bit SSL encryption for data in transit and AES-256 for data at rest. Your raw CV is deleted immediately after processing. Reports auto-expire after 30 days. Read our Privacy Policy for details.

Credits & Billing

How do credits work?
Credits are our platform currency. 1 credit = 1 mini-report (single domain). 5 credits = 1 full executive report (all 4 domains). Credits are deducted only after successful report delivery. Credits don't expire while your account is active.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), debit cards, and mobile money (M-Pesa, MTN Mobile Money) via Stripe. All payments are secure and PCI-DSS compliant.
Can I get a refund?
Credits are non-refundable once a report is successfully generated. If report generation fails due to our technical issue, credits are refunded automatically. Unused credits are refundable within 30 days of purchase. Email billing@pushnask.com for refund requests.

Reports & Analysis

What's the difference between mini-reports and full reports?
Mini-report (1 credit): Focuses on one domain (e.g., Career only). Quick insights for specific questions.

Full Executive Report (5 credits): Analyzes all 4 domains simultaneously with a unified MCDA score. Includes cross-domain recommendations and a comprehensive action plan.
How long are reports accessible?
Reports are accessible for 30 days from generation date. After 30 days, they are automatically deleted for privacy. Download your report as PDF before expiry if you need offline access.
Can I share my report with others?
Yes. You can download your report as PDF and share it with mentors, advisors, or family. Reports are licensed for personal use only and cannot be resold or redistributed commercially.

Account & Privacy

How do I delete my account?
Go to Settings β†’ Account β†’ Delete Account, or email privacy@pushnask.com. All data will be permanently deleted within 90 days. Unused credits purchased within 30 days will be refunded.
What data do you collect?
We collect: account info (name, email), profile data (goals, preferences), CV content (ephemeral - deleted after processing), usage data (anonymized analytics), and payment info (via Stripe, not stored by us). Full details in our Privacy Policy.

Still Need Help?

Our support team is here to assist you